Refund and Cancellation Policy

Last updated: 27 September 2026

This Policy applies to digital courses purchased directly on technoed.in. It explains the voluntary 30-Day 2× Completion Challenge, exclusions, cancellation fees and how to submit a claim. The Challenge is additional to, and does not replace, consumer remedies that cannot be waived under applicable law.

1. 30-Day Course Completion Challenge & get 2x Refund

For an eligible direct purchase of the Digital Marketing + AI Tools Mastery Program made on or after 17 September 2026, where the Challenge is clearly displayed and accepted at checkout, TechnoEd will provide a total benefit equal to 2× the eligible Mastery Program amount actually paid after all of the following conditions are verified:

1. You complete every required learning video in the purchased Digital Marketing + AI Tools Mastery Program with 100% server-verified watch coverage within 30 calendar days after the successful payment-confirmation timestamp.
2. Within the same 30 calendar days, you complete every required quiz and assignment, complete the final assessment on a one-to-one call on Google Meet, and complete any required mock test that exists in that course, while achieving the applicable pass score. Notes remain available for study but do not create a manual completion shortcut.
3. You submit one complete Challenge claim within 7 calendar days after the platform records completion of the final requirement.
4. The verified learner, order and completion activity pass our checks and you have not shared access, automated or manipulated progress, copied assessment answers, screen-recorded or redistributed lessons, committed payment/refund fraud, resold access or otherwise materially breached the Terms.

If the complete purchased curriculum is not finished within the first 30 calendar days, or the claim is not submitted within the following 7-calendar-day claim window, the voluntary Challenge expires. This does not remove any non-waivable remedy available under law.

2. What “2×” means

The 2× benefit is calculated on the eligible Digital Marketing + AI Tools Mastery Program amount actually paid, including GST shown on the course invoice. It consists of: (a) a 1× refund of that eligible course payment, normally initiated to the original payment source; and (b) a separate challenge reward equal to 1× that eligible course payment, paid to the verified learner through the method requested by TechnoEd after approval.

Example: if the eligible course amount actually paid is ₹499, the approved total benefit is ₹998: ₹499 as the purchase refund and ₹499 as the challenge reward. A tax deduction or documentation requirement will apply to the reward only if law requires it.

The modules and learning tracks included inside the eligible Mastery Program are treated as one qualifying Program, and its complete required curriculum must satisfy the conditions. A BOGO order is never eligible for the 2× benefit, even if one of the selected courses has a similar name or the learner completes both BOGO courses.

3. Excluded amounts and ineligible cases

• Every BOGO/Buy One Get One order, including its paid course, free course and any bonus component.
• The Small Business Owner Mastery Program, Business Owner course, Business Booster Program, BUSINESS299 purchases, and every course or bundle other than the eligible Digital Marketing + AI Tools Mastery Program.
• Separately priced live classes, mentoring, consulting, subscriptions, personalised review or other add-on services are not part of the eligible course amount.
• Partially completed courses, requests outside the stated 30-day completion or 7-day request windows, and purchases that fail the verification conditions.
• Accounts suspended or terminated for access sharing, resale, piracy, screen recording, fraud or manipulation of learning/payment systems.
• Any affiliate commission, earlier bonus, promotional credit, free component, amount already refunded or amount subject to a chargeback.

These exclusions do not remove remedies that cannot be waived under law, including where a paid service is not supplied, is defective or is materially different from what was advertised.

4. Cancellation policy and fees

Cancellation fee: ₹0. You may leave checkout before payment confirmation without charge. Because digital access is normally activated immediately after successful payment, a confirmed purchase cannot be cancelled merely for change of mind. After activation, the 30-Day 2× Completion Challenge above is a voluntary route only for a qualifying Digital Marketing + AI Tools Mastery Program order; it is not a cancellation or refund route for BOGO, Business Owner or other excluded purchases. If a pending payment later becomes failed and no money was received, no refund is required. If your account was debited and an order remains pending, contact us so it can be reconciled against the gateway reference.

5. How to request a refund or cancellation review

Email support@technoed.in with the subject “2× Completion Challenge Claim” and include:

• the WhatsApp number used for the TechnoEd account;
• TechnoEd order ID and PhonePe/gateway transaction or reference ID;
• the Digital Marketing + AI Tools Mastery Program name; and
• the Program completion date shown in your dashboard.

Do not send your OTP, UPI PIN, card PIN, CVV or password. The 1× purchase refund is normally sent to the original payment source. TechnoEd may securely request verified bank/UPI and tax details needed only to pay the separate challenge reward.

6. Exact processing timeline

• Acknowledgement: within 2 business days after we receive a complete request.
• Eligibility decision: within 7 business days after acknowledgement and receipt of all required information.
• Refund and reward initiation: within 7 business days after written approval. The refund is normally initiated to the original payment source; the equal reward is initiated to the verified payout method.
• Bank/gateway credit: normally 5–10 business days after initiation, depending on PhonePe, the UPI/card network or your bank. This external credit period is outside TechnoEd’s direct control.

If a request is rejected, we will state the reason. If the gateway reports a refund as failed, we will re-check it and provide the available reference/status.

7. Affiliate commission effect

A refunded or cancelled order does not qualify for affiliate commission. Pending commission is rejected; approved but unpaid commission is reversed; and an already paid commission may be marked recoverable for review under the affiliate terms.

8. Support

Refund and payment support: support@technoed.in. Support hours are Tuesday to Sunday, 10 AM to 6 PM IST.